Returns & Refund

Return Policy

You can return any ordered product within 14 days of delivery, free of charge.
Fill the form here below and create a new return.
Returns should be in their original state, unused and unwashed. In any other case, we have the right to refuse your return, and will ship the item back to you.
All returns should be sent to us in the original packaging.
Size exchanges can be requested at our Customer Care sending an email to customercare@viola-vesper.com. 
However, the fastest and most secure method is to purchase the wanted size, and return the other. We do not accept size exchanges during the sales.
For return shipments, we recommend using the provided TNT/FEDEX shipping labels, sent to you via mail after completing the return form. We are not able to help with shipments using any other services. Please note that we are not responsible for return shipments, until they arrive in our store.
We understand that not all purchases made in our online store can meet your expectations. However, we have the right to refuse any further orders after an excessive amount of repeated returns.

Refunds

After your return has been accepted, refunds can take up to 14 days to process. Refunds will always be issued to the original method of payment. Shipping costs will not be refunded.

Faulty goods

All orders are checked before packaging. If you do receive a damaged product or a defect occurs within 2 months after receipt, please contact Customer Care sending an email to customercare@viola-vesper.com as soon as possible.

Fill the Form to being Authorized for your Return

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